It’s simple: the quality of your store’s customer service can make or break your business. In fact, 89% of shoppers have stopped buying from online stores after they’ve experienced poor customer service. Further, 40% of shoppers begin purchasing from a competitor because of their reputation for great customer service.
Needless to say, in today’s attention economy, once you push a shopper to your site, it is crucial that you keep them there. Customer service is one of the easiest ways to strengthen your retention funnel!
As your online business grows, using applications to help streamline your business is an important first step to take. To help, we’ve put together a list of 5 great customer service apps for your eCommerce store.
First things first, you’re going to need a basic and powerful CRM app. Zendesk is used by some of the biggest companies out there, yet is simple enough to manage for a growing business. If you’re a Shopify customer, you can download through the app store for just just $19/month!
After you have your CRM locked down, building out a live chat function in your website is an obvious next step. Tidio allows you to interact with customers via a chat box and set up automated messages when new customers hit your page. This is a hugely helpful tool when trying to drive down page abandonment.
The Rewards & Referrals app by Swell makes it easy to reward customers for actions they take on your site and also for referring friends to your store. Best yet, it easily integrates with Yotpo and can reward customers for leaving reviews!
4. Return Magic
Shipping is one of the most important decision makers for purchasing online. Making it easy for your customers to return and exchange products is an important key to customer happiness. Return Magic makes it easy!
5. Faq Page
Although not an app per se, providing your customers with a page dedicated to company policies, pricing structures, and other relevant information is a great way to simplify shopper’s user experience. The easier the shopping experience, the more comfortable those customers are going to feel doing business with you.
Try downloading these 5 great customer service apps today. Your shoppers will thank you! Any other trusty apps you use for CRM? Let us know below!